Question 1

Do dresser drawers need to be emptied upon arrival?

Accepted Answer

Dressers may have minimal clothing or linens inside. Breakables and loose items (e.g. make-up) must be removed and packed in a box. The drawers will then be rubber banded to keep them from sliding during transit.

Question 2

What items need to be packed in order to transport efficiently?

Accepted Answer

Clothing, books, table lamps, lamp shades, light bulbs, pictures, wall hangings, mirrors, kid’s toys, tools, jewelry, small appliances, dishes, vases, memorabilia, etc. Anything that is loose, should be properly packed in a box or tote.

Question 3

Can items be packed in trash bags?

Accepted Answer

No. All items must be packed in a taped box or in a bin/tote with a fitted lid. This allows the movers to stack them in the truck without causing damage to your items.

Question 4

What time do crews leave the office and what time will they arrive?

Accepted Answer

Crews leave the office at 8 AM.  If it is a local move, they should arrive to the origin between 8:30 AM - 9:00 AM. Times may vary depending on the service and traffic.

Question 5

Are there any discounts?

Accepted Answer

We offer a 5% discount to anyone in the military (army, air force, navy, marines).

Question 6

What is the minimum service requirement?

Accepted Answer

A 4 hour minimum is required for all jobs where a 26-foot truck is required.

Question 7

How do I know if a mover is licensed and insured?

Accepted Answer

A customer should check if their movers are fully licensed and insured. This information should be available on the mover's website, advertising and trucks. When you call a mover, ask for their DOT and MC license numbers and then verify them with the Department of Transportation and the local authority. Shively’s is fully licensed and insured. We offer released value protection and full value protection coverage on all quotes.

Question 8

What are the travel, fuel and incremental fuel charges?

Accepted Answer

These rates are flat fees and cannot be changed. The fuel surcharge is tax based on the mileage between the pick up and the drop off. The travel charge (office to pick up, destination back to office) is part of our published tariff calculated by miles and are part of our regulations from the Public Utility Commission. Given the current economic environment of high fuel costs, we have implemented an incremental fuel charge based on round trip mileage. This fee is monitored closely and adjusted accordingly. When prices normalize, we will remove this fee.

Question 9

How does your storage work?

Accepted Answer

When contracting a storage unit through Shively’s, we take great measures into making sure the customer’s furniture is protected. In a storage inbound quote, we include the first month of storage and an inventory clerk. Our units are also climate controlled and fully insured. We provide all materials and blankets at no extra charge.

Question 10

Are all materials included with pricing?

Accepted Answer

Yes. All straps, bungees, blankets, mageliners, rings, rug runners, cardboard, etc. are included with pricing at no extra cost to the customer. The only items not included is boxes, carpet shield and shrink wrap unless purchased.

Question 11

What does an inventory clerk do?

Accepted Answer

An inventory clerk will sticker each individual item and note it on an inventory sheet. This is for insurance purposes to see if any furniture was scratched, nicked or damaged before the movers touch the piece and it goes into our contracted storage. You would get your own copy at the end of the load up.

Question 12

What are the differences between released value protection and full value protection coverages?

Accepted Answer

Released Value = Shipper releases this shipment to a value of sixty (60) cents per pound per article, at no cost to Shipper. This means the Shipper will be paid sixty (60) cents per pound for the net weight of the lost or damaged item, regardless of the actual value of the item.  Released Value Protection selection is the default. Full Value Protection is available as an optional coverage that Shipper will need to initial in the area provided to include that coverage. There is no extra charge for this option.  Full Value = If any article is lost, destroyed or damaged while in the Carrier's custody, the Carrier will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by the Carrier or 2) replace the article with an article of like kind and quality subject to the terms and conditions of the contract. Coverage is provided at a cost of $10.00 per $1,000.00 of value with a minimum requirement of $10,000.00 in valuation.

Question 13

What should I do with my pets on pack or moving day?

Accepted Answer

Moving is a stressful event for pets. Please ensure that they are safely confined to a room, crate or off premise location where they will not be in the way as we perform our services. We want to ensure the safety of our packers, movers and your pets.

Question 14

What type of services does Shively’s have to offer?

Accepted Answer

We offer packing, unpacking, moving, local, long distance, residential, commercial, specialty moves, internal moves, storage services, receiving and warehousing.

FAQ

Frequently asked questions

Do dresser drawers need to be emptied upon arrival?

What items need to be packed in order to transport efficiently?

Can items be packed in trash bags?

What time do crews leave the office and what time will they arrive?

What is the procedure to receive an estimate?

How and when do I pay the movers?

How much are packing materials?

Are there any discounts?

What is the minimum service requirement?

How do I know if a mover is licensed and insured?

How can I reserve a move after receiving the estimate?

What is the 3.0% processing fee?